Return and Refund Policy for Wave Home Services
At Wave Home Services, customer satisfaction is our priority. We strive to provide high-quality services and professional solutions. This Return & Refund Policy outlines the conditions under which refunds, cancellations, or service adjustments may be provided.
By using our services or website, you agree to the terms mentioned below.
Service Cancellation Policy
Before Service Commencement
Customers may request cancellation of a booked service before the work has started.
- Cancellation requests made in advance may be eligible for a full or partial refund depending on the nature of the booking.
- Any advance payment made for material purchases or special arrangements may be non-refundable.
After Service Commencement
Once the service work has started, cancellations may not be eligible for a refund due to labor, material, and operational costs already incurred.
However, we will try our best to resolve any concerns professionally.
Refund Policy
Refunds may be considered under the following situations:
- Service could not be delivered due to our inability
- Duplicate payment made by the customer
- Incorrect billing or overpayment
- Approved cancellation before service execution
Refund requests are reviewed on a case-by-case basis.
Non-Refundable Situations
Refunds may not be applicable in the following cases:
- Change of mind after service completion
- Delays caused by customer unavailability
- Services completed as agreed
- Customized or specially ordered materials
- Damage caused by misuse or third-party interference
Quality & Service Issues
If you are dissatisfied with our service quality, please contact us within a reasonable period after service completion.
Our team will:
- Review the issue
- Inspect the service if required
- Provide corrections or reasonable solutions whenever possible
Customer satisfaction is important to us, and we aim to resolve concerns fairly and professionally.
Refund Processing Time
If a refund is approved:
- Refunds may take 7–14 business days to process depending on the payment method and banking procedures.
- Refunds will generally be processed through the original payment method wherever possible.
Material & Product Policy
For services involving products, materials, or customized items:
- Returns may only be accepted for damaged or incorrect items
- Customized products or made-to-order materials are generally non-returnable
- Any issue must be reported immediately upon delivery
Changes to This Policy
Wave Home Services reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Users are encouraged to review this page periodically.
Contact Us
For cancellation, refund requests, or service-related concerns, please contact us:
📧 Email: info@wavehomeservices.com
📞 Phone: +91- 7068770532
🌐 Website: www.wavehomeservices.com
Customer Satisfaction is Our Commitment
At Wave Home Services, we believe in transparent communication, fair policies, and professional service to ensure a positive customer experience.